Customer Success Manager - Retail

Company: INSPYR Solutions
Location: Miami
Posted on: April 17, 2025

Job Description:

Title: Customer Success Manager

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Location: Miami, FL- Onsite
Duration: Direct Hire
Compensation: $150K-$170K
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Customer Success Manager - Retail

We are seeking a dynamic Senior Account Executive to join our team and take ownership of one of our largest retail partnerships-Walmart. This role will play a pivotal part in driving the growth and success of our fashion brands within the Walmart ecosystem. The ideal candidate will bring a deep understanding of the apparel industry, strong retail relationships, and proven 360 - sales experience on a national scale.

Responsibilities:

Serve as the lead account executive for Walmart, managing all aspects of the relationship across multiple brands.
Drive comprehensive, full-cycle sales strategies from prospecting to post-sale relationship management.
Create and deliver compelling sales presentations and projections based on data-driven insights.
Collaborate cross-functionally with internal teams such as finance, merchandising, sourcing, and design to align sales strategies with business goals.
Leverage Excel and Google Suite tools to analyze sales trends, forecast performance, and generate actionable insights.
Develop retail strategies and planning initiatives to optimize brand performance within Walmart and other discount retailers.
Identify new opportunities to grow sales and enhance brand visibility across key retail partners.

Skillset / Experience: Strong apparel industry background - must have hands-on experience in apparel (not shoes or accessories).
Established relationships and/or prior experience with Walmart.
Off-price retail experience with accounts such as Burlington, Ross, TJX, Marshalls, etc.
Proven 360 - sales experience at a national level, with a strategic approach from lead generation to ongoing account management.
Advanced Excel skills including pulling reports, pivot tables, VLOOKUPs, and building sales forecasts and presentations.
Solid understanding of retail planning and operations.
Experience working cross-functionally with internal departments in support of sales initiatives.
Proficiency in Google Suite (Docs, Sheets, Slides).

Nice to Have: Department store account experience
Prior experience working with Men's wear
Golf experience or a passion for golf.


About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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